The impact of Business Process Outsourcing on privacy and data protection: A thorough risk analysis

Abstract

At present, a company - whether being a small/medium enterprise or a huge corporation - develops its activities within a competitive environment where solely the one with acute discernment can gain a profit and hold or improve its positions on the market. Therefore, firms increasingly buy all or (at least) parts of selected services they need from external service providers. This is especially true for services which rely to a great extent on new information and communication technologies, often being carried out by means of outsourcing. This book examines how a premature termination of a business process outsourcing (BPO) project might infringe upon several major provisions of the current EU data protection framework.